Dedicated Collections Agent with experience in guiding customers through account concerns, demonstrating empathy, and resolving issues professionally. Eager to apply interpersonal skills and problem-solving abilities to contribute to team success.
Skilled in managing customer interactions with professionalism, empathy, and effective communication.
Proficient in understanding customer needs and concerns through attentive listening and clear communication.
Capable of maintaining composure and professionalism during challenging customer interactions.
Effective in conveying information and solutions clearly in a professional manner.
Bill Gosling Outsourcing
Guided customers through account concerns using clear explanations and active listening.. Maintained a calm, professional, and empathetic approach during challenging interactions.. Evaluated customer financial situations to provide realistic and effective payment solutions.. Applied problem-solving skills to balance customer needs with company policies.. Demonstrated consistent performance in a high-pressure, fast-paced environment.
High School Diploma
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