This is my profileContact via CazVidJulian
Customer Service Agent
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Competencies
Proficient in managing diverse customer needs, resolving issues efficiently, and ensuring high satisfaction levels.
Skilled in troubleshooting software, operating systems, and account management to support end-users effectively.
Excellent verbal and written communication abilities, ensuring clear and empathetic customer interactions.
Capable of diagnosing issues quickly and providing practical solutions in fast-paced environments.
Knowledgeable in basic computer troubleshooting and maintenance, supporting technical operations.
Education
Languages
Summary
Dedicated customer service professional with over 5 years of experience assisting users in technology, travel, and telecommunications sectors. Adept at resolving complex issues and ensuring customer satisfaction.
Key Achievements
- Assisted AI systems by transcribing audio data, enhancing machine understanding accuracy.
- Resolved app and trip issues for Lyft drivers, improving user satisfaction and operational efficiency.
- Handled complex billing, technical, and upgrade requests for AT&T clients, driving customer retention.
- Managed flight bookings and modifications for United Airlines customers, ensuring seamless travel experiences.
- Provided technical and account support to university staff and students, facilitating smooth digital interactions.
Experience
CUSTOMER SERVICE AGENT
Assist an AI by listening audios that the machine was not able to understand for different companies.
CUSTOMER SERVICE AGENT
Provide customer service to Lyft drivers helping them to solve some app issues or issues with trips, report passengers.
CUSTOMER SERVICE AND SALES AGENT
Provide customer service to At&t clients, solve bill concerns, report tech issues, and offer upgrades in internet plans.
CUSTOMER SERVICE AGENT
Provide customer service to united airlines clients, booking new flights, changing existing ones, assign and unassign seats, upgrade class, reassign flights due to weather issues or unexpected changes, cancel flights.
CUSTOMER SERVICE AGENT
Provide customer service and basic tech support by calls to students, teachers and staff in general from different universities, change password, create new accounts, help to upload documents, reset number of attempts in exams.