Dedicated customer service professional with over 5 years of experience assisting users in technology, travel, and telecommunications sectors. Adept at resolving complex issues and ensuring customer satisfaction.
Proficient in managing diverse customer needs, resolving issues efficiently, and ensuring high satisfaction levels.
Skilled in troubleshooting software, operating systems, and account management to support end-users effectively.
Excellent verbal and written communication abilities, ensuring clear and empathetic customer interactions.
Capable of diagnosing issues quickly and providing practical solutions in fast-paced environments.
Conduent
Assist an AI by listening audios that the machine was not able to understand for different companies.
Sitel
Provide customer service to Lyft drivers helping them to solve some app issues or issues with trips, report passengers.
Sutherland
Provide customer service to At&t clients, solve bill concerns, report tech issues, and offer upgrades in internet plans.
IGT Solutions
Provide customer service to united airlines clients, booking new flights, changing existing ones, assign and unassign seats, upgrade class, reassign flights due to weather issues or unexpected changes, cancel flights.
TECHNICIAN IN COMPUTER MAINTENANCE
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Anthology
Provide customer service and basic tech support by calls to students, teachers and staff in general from different universities, change password, create new accounts, help to upload documents, reset number of attempts in exams.
