Dedicated customer support specialist with over 5 years of experience across B2B and B2C sectors, skilled in voice, chat, email, and safety management, with a proven ability to adapt and advance within complex environments.
Provided voice, chat, and email support across various companies and industries.
Managed safety concerns and compliance in online lodging services at Sutherland Global.
Handled collections processes and legal procedures as a backoffice representative at iQor Colombia.
Extensive experience in voice, chat, and email communication for customer support.
iQor Colombia
Initially as backoffice representative for collections in legal processes, Provided voice, chat and email customer service for a solar panel company and renewable energy company respectively.
Sutherland Global
Initially customer service agent taking care of general concerns, Later promoted to the safety area of an online lodging company.
24/7 A.I.
Customer service for a multinational retail corporation.
High school diploma
Certification In English Teaching
Currently online studies
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