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Juliana
Customer Service Representative with 3+ years of experience in client support
Video resume
Customer Service representativo
Handling Inquiries: I address customer questions and concerns via phone, email, chat, or in person.nProviding Information: I offer detailed information about products, services, policies, and procedures.nProblem Resolution: I resolve customer complaints and issues efficiently and effectively.
Contact
Bucaramanga, Santander Department, Colombia
Open to remote
Available on CazVid
Competencies
Customer CommunicationAdvanced
Effective verbal and written communication to address customer inquiries and concerns
Problem ResolutionIntermediate
Resolve customer complaints efficiently through various channels including phone, email, chat, or in person
Product KnowledgeIntermediate
Provides detailed information about products, services, policies, and procedures to customers
Multichannel SupportIntermediate
Handles customer inquiries via multiple communication methods ensuring comprehensive support
Summary
Dedicated customer service representative with extensive experience addressing inquiries, providing information, and resolving customer issues efficiently.
Key Achievements
- Handled inquiries and resolved complaints across multiple communication channels
- Provided detailed product and service information to enhance customer understanding
- Maintained effective communication to address customer concerns promptly
Skills
Customer CommunicationProblem ResolutionProduct KnowledgeMultichannel Support
Published on CazVid - Jul 3, 2025