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Customer Support Specialist with 8+ years in bilingual service and community management
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Competencies
Extensive experience in bilingual customer support, resolving issues efficiently and enhancing client satisfaction.
Proficient in high-accuracy interpretation for diverse sectors, ensuring clarity and effective communication.
Skilled in managing social media platforms and producing multimedia content to increase brand visibility.
Proficient in Canva, Photoshop, Illustrator, and Video Production for creative projects.
Experience in coordinating events and managing multiple customer service projects simultaneously.
Education
Languages
Summary
Dedicated bilingual professional with over 8 years of experience in customer service, interpretation, and social media management. Adept at delivering exceptional support, creating engaging content, and coordinating large-scale events. Passionate about innovative solutions and effective communication.
Key Achievements
- Provided bilingual customer support and technical assistance across multiple industries, enhancing customer satisfaction.
- Managed social media and multimedia content creation for Gotok Music, increasing audience engagement.
- Successfully coordinated ticket sales and customer service for a music festival with over 9,000 attendees.
- Delivered high-accuracy interpretation services in healthcare, legal, and corporate sectors, ensuring seamless communication.
Experience
Bilingual Customer Service Representative
Technical support, billing, sales, and customer service.
Bilingual Customer Support Representative
Customer service and support for retail and solar energy clients.
Bilingual Customer Service Representative
Customer support in English and Spanish through both phone and chat.
Community Manager
Social media administration.. Creation and editing of multimedia materials.
Ticket Sales and Customer Service
Ticket sales and customer service at the Disonarte Music Festival in Ibagué with over 9,000 attendees.
Bilingual Customer Service Representative
Customer support and technical support in English and Spanish.
Bilingual Interpreter
High accuracy interpretation for healthcare, legal and corporate sectors, ensuring seamless communication.