This is my profileContact via CazVidJuliana
Customer Service Agent with 2+ years in Bilingual Support and Retail
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Competencies
Experienced in delivering high-quality customer support through multiple channels, ensuring client satisfaction.
Skilled in bilingual communication, effectively engaging clients and team members in diverse settings.
Proficient in managing stock, addressing customer needs, and optimizing shop operations.
Competent in Corel Draw, ArcGIS, QGIS, and Office Suite for data visualization and documentation.
Education
Languages
Summary
Dedicated professional with over 2 years of experience in customer support, staff training, and retail management. Skilled in communication, inventory control, and technical tools, with a background in geology.
Key Achievements
- Consistently maintained high customer satisfaction scores through effective communication and issue resolution.
- Supported staff performance and training initiatives, improving team efficiency at Experts Colombia S.A.S.
- Managed inventory and customer relations effectively, enhancing sales at Papier Malta.
- Handled diverse customer inquiries via chat and calls, demonstrating adaptability and communication skills.
Experience
Bilingual Agent
Customer service by chat or call, management of indicators, occasional support for staff performance and training.
Bilingual Agent
Customer service by chat or call and management of indicators.
Shop Assistant / Cashier
Customer service addressing all customer requirements and advising them. Inventory and shop management.