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Customer Success Associate
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Competencies
Demonstrated experience with Trello.
Demonstrated experience with Monday.com.
Demonstrated experience with SQL.
Demonstrated experience with Power BI.
Demonstrated experience with Tableau.
Education
Languages
Summary
Professional profile
Experience
Customer Success Associate
Coordinate with internal teams to investigate and resolve technical and operational incidents.. Monitor platform performance and user behavior using analytical tools to identify issues and improvement opportunities.. Follow up on operational issues through resolution, supporting timely outcomes and minimizing customer impact.. Communicate technical and operational information clearly to different stakeholders.. Contribute to initiatives focused on improving customer experience and operational performance.
Operations Support Associate
Coordinated the investigation and resolution of operational and technical incidents related to payment processing.. Collaborated with internal teams to ensure timely resolution of operational issues.. Analyzed operational data to identify recurring patterns and opportunities for process improvement.. Supported day-to-day operational workflows in a fast-paced global technology environment.
Communication Intern
Supported communication initiatives and event-related activities.. Conducted research and developed content for institutional communications.. Produced written and creative materials for different stakeholders.. Participated in communication initiatives requiring coordination and organization of multiple activities.
Customer Service Representative
Managed technical and account-related issues for international users across multiple communication channels.. Investigated customer problems and coordinated solutions while maintaining service quality.. Communicated solutions clearly to users in an international environment.. Maintained customer satisfaction and service quality standards.