Experienced in technical support, digital marketing, logistics, and platform management, with proficiency in automation tools and web design.
Provided technical support and managed network systems across various roles.
Developed and executed Meta Ads and Google Adsense campaigns for marketing purposes.
Utilized Make, Zapier, and Monday for automation of workflows and project management.
Designed and maintained websites including designedbygq.com for business operations.
GQ Property Management
Led onboarding and synchronization of OTA platforms including Airbnb, VRBO, PriceLabs, and Hospitable., Planned and implemented Meta Ads strategies., Designed and maintained GQ’s internal and external websites, including designedbygq.com., Ensured system integration and efficient digital workflows.
Lean Staffing – MOLO
Coordinated 20+ freight loads per day across multiple clients., Maintained real-time communication with management on logistics progress., Improved personal workflow management through daily task optimization.
IGT Solutions – Epic Games
Handled escalated cases involving billing and account security via email and chat., Delivered Tier 2 customer support aligned with Epic Games' brand standards.
Teleperformance – Capital One, Netflix
Provided inbound and technical support for top-tier U.S. clients., Worked extensively with Zendesk for ticket resolution and escalation.
B.A.
High School Diploma
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Coordinated freight loads and improved workflow management at Lean Staffing – MOLO.
Intouch CX – Airbnb
Managed customer inquiries and escalations via Zendesk., Maintained a high satisfaction rating by resolving issues quickly and professionally.
