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Julian
IT Lead with 5+ years in digital workflows and platform integration
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Competencies
Provided technical support and managed network systems across various roles.
Developed and executed Meta Ads and Google Adsense campaigns for marketing purposes.
Utilized Make, Zapier, and Monday for automation of workflows and project management.
Designed and maintained websites including designedbygq.com for business operations.
Coordinated freight loads and improved workflow management at Lean Staffing – MOLO.
Education
Languages
Summary
Experienced in technical support, digital marketing, logistics, and platform management, with proficiency in automation tools and web design.
Key Achievements
- Led onboarding and synchronization of OTA platforms including Airbnb, VRBO, PriceLabs, and Hospitable at GQ Property Management.
- Planned and implemented Meta Ads strategies to enhance marketing efforts.
- Designed and maintained internal and external websites, ensuring seamless system integration.
Experience
IT Lead
Led onboarding and synchronization of OTA platforms including Airbnb, VRBO, PriceLabs, and Hospitable., Planned and implemented Meta Ads strategies., Designed and maintained GQ’s internal and external websites, including designedbygq.com., Ensured system integration and efficient digital workflows.
Logistics Coordinator
Coordinated 20+ freight loads per day across multiple clients., Maintained real-time communication with management on logistics progress., Improved personal workflow management through daily task optimization.
Game Specialist (Tier 2 Support)
Handled escalated cases involving billing and account security via email and chat., Delivered Tier 2 customer support aligned with Epic Games' brand standards.
Bilingual Customer Support Agent
Provided inbound and technical support for top-tier U.S. clients., Worked extensively with Zendesk for ticket resolution and escalation.
Support Ambassador
Managed customer inquiries and escalations via Zendesk., Maintained a high satisfaction rating by resolving issues quickly and professionally.