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JulioCesar
Customer Services Representative
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Competencies
Applied communication skills to handle customer interactions, resolve complaints, and manage service requests.
Performed accounts reconciliation and credit analysis to support financial operations.
Supervised billing activities, processed credit requests, and improved billing workflows.
Tracked and routed shipments, collaborated with shippers, suppliers, and customers to ensure timely delivery.
Prepared operational reports, maintained customer files, and documented interactions to support decision-making.
Education
Summary
Experienced in customer support, financial analysis, billing supervision, and shipment coordination, with a proven ability to manage and improve operational workflows.
Key Achievements
- Managed billing processes and supervised staff at NegociosdeConsumoS.A., overseeing all billing activities and team performance.
- Conducted account reconciliation and financial analysis for CorpocreditS.A., ensuring accurate financial records.
- Handled customer interactions and shipment logistics at Conduent and Everise, maintaining high customer satisfaction.
Experience
CustomerCareRepresentative
Followinguponrequests,reviewingratesasneeded,trackingandroutingshipments andorders,preparingreports,customersetups,updatingcustomerfilesandprofiles., Workwithcustomers,suppliers,andvariousshipperstoroute,pick-upand/ortrace shipmentsasnecessary.
CustomerCareRepresentative
Processingorders,forms,andrequests.Trackingandroutingshipmentsandorders., Keepingrecordsofcustomerinteractions,transactions,commentsandcomplaints.
BillingSupervisor
Researchandanalysisofcreditrequestsforapproval,billingsetup,andreview, productivitydevelop.Managesallactivitiesandstaffinthebillingfunction.
FinanceAnalyst
Analystinchargeofaccountsreconciliationforfinanceandbilling.