Analytical professional with a focus on financial data insights and reporting.
Applied analysis techniques to interpret complex datasets and generate insights for business strategies.
Managed and queried relational databases to extract relevant information for reporting.
Designed and maintained detailed reports and dashboards using Excel and Power BI.
Presented data insights clearly to non-technical stakeholders and facilitated team collaboration.
Teleperformance
Worked as a bilingual customer service representative.
Teletech
Provided tech support.
ALLIANZ GLOBAL ASSISTANCE
Handled calls from angry customers and learned to empathize with them.
RUSULTS CX
Provided coverage on USA seniors regarding copays and coverage.
CALL GURUS
DIPLOMA
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Conducted outbound calls to assist with tax filing and debts.
SSG GLOBAL
Provided information on customer purchases and order statuses.
Oportun
Offered secured personal loans and informed customers about interest rates.
ATT
Provided information on bills and processed payments.
