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Julio
Customer Service Specialist with 15 years in Call Center Industry
Video resume
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Contact
San José, San José, Costa Rica
Open to remote
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Competencies
Customer ServiceAdvanced
Interacted with customers to address inquiries, resolve issues, and retain clients.
Remote WorkAdvanced
Managed customer relations and operations effectively from a home environment.
Communication SkillsAdvanced
Facilitated clear and effective communication with diverse customer profiles.
Retention StrategiesIntermediate
Implemented customer retention techniques to maintain client satisfaction.
Summary
Experienced in virtual customer support, specializing in client retention and engagement over 15 years.
Key Achievements
- Accumulated 15 years of experience in customer service within the call center industry.
- Specialized in working from home for the last four years, providing customer retention and support.
- Handled both cold-collar and warm-collar customer interactions, demonstrating versatility in customer engagement.
Skills
Customer ServiceRemote WorkCommunication SkillsRetention Strategies
Published on CazVid - Jul 3, 2025