Julio - Data Analyst with 3 years of experience in market research

Utilized statistical methods to extract insights from complex datasets.

Designed dashboards and visual reports to communicate findings effectively.

Conducted primary and secondary research to support strategic decisions.

Coordinated multiple research projects ensuring deliverables met quality standards.

Guided new team members and supported compliance procedures and best practices., Conducted thorough client verification and fraud detection via multiple platforms., Making customer-centric decisions and taking the path of least friction to protect our customers., Observe customer transactions to identify fraudulent activities such as account take over, friendly fraud, identity theft and other similar risks., Exhibit bias for action on observed patterns and trends, and being an owner by providing timely and accurate resolution based on customer and market needs., Mentorship to Remitly Customer Protection Team Wave 91., Handling phone-calls, chats and professional emails for a most effective communication.

Answered and resolved high-volume client inquiries while documenting key issues in CRM., Greet customers in a courteous, friendly, and professional manner using agreed upon procedures., Provide Top-Notch Customer assistance during 2 years to high-grade Clientele with immediate resolutions., Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer., Ensured accuracy in data entry and maintained call logs to support case follow-up.

Passion for teaching and commitment to educating., Demonstrate interest in Language barriers and provide immediate solutions., Data Analysis in performance, data collection and presentation., Promote a school culture which is positive, purposeful and professional., Developing lesson plans and instructional materials that meet the needs of individual students and groups., Using technology and other resources to enhance instruction and student learning., Teaching English as a foreign language to students of various ages and proficiency levels., Encourage consultation, review and improvement., Collaborating with other teachers, Principal and other School members to implement effective teaching strategies.