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Junior
Cold Caller/Sales
Contact
Competencies
Utilized Microsoft Office tools such as Word and PowerPoint for documentation, reporting, and presentations.
Applied Excel for data entry, record keeping, and basic analysis tasks in various roles including compliance monitoring.
Handled customer inquiries, complaints, and support across multiple industries, ensuring client satisfaction.
Effective active listening, interpersonal skills, and professional attitude demonstrated through various customer-facing roles.
Conducted outbound calls, offered products, and built customer relationships to close sales efficiently.
Education
Languages
Summary
Versatile professional with extensive background in sales, customer service, and compliance. Skilled in client engagement, technical proficiency, and process monitoring.
Key Achievements
- Progressed from Collector to Back Office and QA roles at Connect International, gaining comprehensive compliance and monitoring skills.
- Provided dedicated customer support and assistance for government subsidized programs, enhancing client satisfaction.
- Demonstrated adaptable sales expertise across multiple industries including IT support, telecommunications, and hospitality.
Experience
Cold Caller/Sales
Making cold calls to different type of business, Offering IT Support for computers
Collector, legal assistance, Back Office/Compliance and QA Analyst
Started as a collector then moved to back office, Learning all compliance procedure by handling all company Software System, Monitoring collector calls from different system, Keeping records of all collector staffing, Delivering feedback
Customer service representative
Assisting customer on free program from government subsidized phones/tablets, Providing the best assistance to customer and senior citizen
Sales
Ensuring consumers have the right products and services, Building connection with consumer to close a deal, Creating new pitch every day to be more productive on sales
Customer Service
Resolving consumers complaints about debit card/prepaid card, Providing loans and services from organization
Sales
Booking reservation for hotel chain, Answering consumer questions, Making travel suggestions and booking rooms and tickets
Outbound/ cold caller
Getting appointments closed, Offering products for future needs