Junior - Customer Service & Administrative Support Professional with 5+ years of diverse experience

Westbury, New York, United Statesen

Provided front-desk and administrative support for high-volume visitors and calls at multiple organizations, ensuring efficient operations.

Managed logistics for over 50 events and multiple conference room bookings annually, enhancing event execution efficiency.

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Summary

Detail-oriented professional with over 5 years experience in customer service, administrative support, and logistics coordination across diverse settings. Skilled in client onboarding, event logistics, and inquiry management.

Key Achievements

Improved client onboarding and customer inquiry resolution processes, handling over 150 customer interactions weekly across roles.

Skills

Customer Relationship ManagementAdvanced

Used CRM tools like Zendesk to document interactions and improve customer service workflows.

Conference & Visitor ManagementAdvanced

Coordinated logistics for events, conference room reservations, and visitor check-in processes in various roles.

Call and Front Desk SupportAdvanced

Managed high volumes of inbound calls and provided front-desk services to ensure smooth operations.

Scheduling & Logistics CoordinationAdvanced

Scheduled meetings, conference rooms, and organized logistics for events and company projects.

Customer Inquiry ResolutionAdvanced

Resolved customer inquiries via multiple platforms; managed onboarding and customer interactions effectively.

Languages

English(Fluent)French(Fluent)Creole(Fluent)

Experience

Seasonal Receptionist

HJ KALIKOW &amp; CO., LLC

October 2021 - Present

Provided exceptional front-desk support for 100+ daily visitors, ensuring a smooth and professional guest experience., Managed a high volume of 150+ inbound calls daily, efficiently routing inquiries across departments., Coordinated logistics for 13+ events and special projects annually, ensuring...

Temporary Receptionist

New York Life INSURANCE

February 2024 - May 2024

Managed daily reception duties, greeting and assisting over 50 visitors, vendors, and job applicants., Coordinated logistics for more than 25 conference room bookings and 10+ food deliveries per week., Provided administrative support across 5 team projects and company events., Streamlined the...

Contract Remote Customer Service Rep.

NATIONWIDE TFS, LLC

October 2022 - April 2023

Improved client onboarding process by creating and managing login credentials for over 100 new users., Resolved 50+ customer service inquiries weekly through Zendesk and spreadsheet tools., Exceeded productivity targets by 15% in a remote work setting., Collaborated with cross-functional teams to...

Temporary Customer Service Rep.

PRIMO WATER NORTH AMERICA

September 2021 - September 2021

Managed an average of 40+ customer inquiries daily., Coordinated 50+ customer appointments weekly and processed special orders., Leveraged CRM software to accurately document and track customer interactions., Analyzed and improved existing customer service workflows.

Customer Service Rep.

BED BATH AND BEYOND

September 2018 - January 2021

Processed over 80 point-of-sale transactions daily., Managed financial transactions including gift cards, discounts, and special orders., Implemented process improvements to streamline checkout procedures., Collaborated with a team to maintain store organization.