Experienced customer service representative with extensive background in client support, record management, and communication across diverse industries. Skilled in resolving inquiries, maintaining accurate records, and fostering positive client relationships.
Provided high-quality customer support, resolution, and relationship management across multiple organizations.
Recorded, maintained, and updated human resources and customer data accurately in various systems.
Utilized excellent communication skills to understand customer needs, troubleshoot issues, and provide solutions.
Used tools including Microsoft Office, Avaya, Cisco, Helpdesk, and ticketing systems to support operational tasks.
SYMPHONY PLACEMENT
Receive and dispatch calls to the necessary individuals in the office., Maintain human resources records by recording new hires, transfers, terminations, changes in job classifications, merit increases; tracking vacation, sick, and personal time., Answer inbound phone calls and give information...
TELEPERFORMANCE
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner., Provide excellent customer service through active listening on every interaction., Troubleshoot and resolve customer...
INDOTRONIX (Atos)
Handling multiple inbound calls from People of the state of OKLAHOMA about their Unemployment checks that they receive every week., Help them fixing issues that stop them from receiving their unemployment check., Enter their information into a system to create a ticket for their case.
SITEL
High School Diploma
Communicated effectively in English, French, Creole, and Spanish, enhancing customer interactions.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution., Keep records of customer interactions, process customer accounts and file documents., Build sustainable relationships and trust with customer accounts through open and...
MAXIMUS
Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf., Escalate calls or issues to the appropriate designated staff for resolution as needed., Track and document all inquiries using the applicable systems...
SPECTRAFORCE
Ensures delivery of excellent Customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries., Update medical records.