Professional profile
Demonstrated experience with CMS-1500 form structure.
Demonstrated experience with ICD-10 and CPT code linkage.
Demonstrated experience with HIPAA Compliance.
Amazon
Picked and scanned inventory against fixed hourly rate and error-rate targets for three years, in a role where a single misscan creates a downstream shipping error.. Worked from a handheld scanner across a warehouse floor system, switching between tasks and bins without losing accuracy under time pressure.. Kept pace through schedule and workflow changes without a supervisor standing over the work.
Conduent
Looked up and corrected customer account records inside a proprietary database, where getting a field wrong meant a real account error downstream.. Held accuracy and quality scores above the required threshold while working a full daily call and case volume.. Spotted discrepancies in account data and traced them back to the source instead of just patching the symptom.. Ran this entirely from a home office set up to the company's data security standards.
Freelance
Took on research and writing assignments from multiple clients at once, each with its own style guide and fact-accuracy bar.. Set my own daily schedule and hit every client deadline for four years with no one managing my time but me.. Fact-checked and proofread my own drafts line by line before delivery.
High School Diploma