Justin - Customer Service & Operations Specialist with experience in airline and retail sectors

Bogotá, Bogota D.C., Colombiaen

Provided passenger support during check-in, baggage handling, and boarding processes at LATAM Airlines.

Resolved various flight-related issues including delays and cancellations, ensuring customer satisfaction.

Contact via CazVid

Published on CazVid

Summary

Experienced in airline passenger assistance and retail sales, with strong communication and problem-solving abilities.

Key Achievements

Advised customers on product selections and handled payments for clothing and beauty products, fostering customer loyalty.

Skills

Customer ServiceAvanzado

Delivered passenger assistance and baggage support, managing customer inquiries and issues effectively.

Communication SkillsAvanzado

Engaged in personalized customer advising and active listening to address client needs in retail and airline contexts.

Problem ResolutionIntermedio

Handled baggage discrepancies and flight inconvenience situations to minimize disruptions.

Teamwork & ProactivityIntermedio

Collaborated with colleagues in operational tasks and proactively supported customer requests.

Technical Skills

Experience

Practicante

LATAM AIRLINES

Julio 2024 - Enero 2025

Atención al pasajero: Asistencia en procesos de check-in, etiquetado de equipaje, atención en counter, salas de embarque y módulo de conexiones. Manejo eficaz de situaciones como retrasos, cancelaciones y otros inconvenientes relacionados con los vuelos., Soporte en el área de equipajes: Registro...

Vendedora de Ropa y Maquillaje

INDEPENDIENTE

2023

Asesoramiento personalizado a clientes en la selección de prendas y productos de belleza., Desarrollo de habilidades de comunicación efectiva, escucha activa, resolución de objeciones y trato con distintos perfiles de clientes., Manejo de pagos y seguimiento a clientes recurrentes, contribuyendo a...