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Justin
Guest Services & Customer Support Specialist with 5+ years of hospitality and retail experience
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Competencies
Provided exceptional service across hospitality and retail sectors through direct guest and customer engagement.
Utilized reservation systems and CRM platforms to manage guest and customer requests efficiently.
Facilitated effective communication between guests, customers, and internal teams to support operational needs.
Supported various hotel and retail operational tasks including inventory control, room management, and support services.
Proficient in using Microsoft Office, Google Workspace, CRM, ticketing platforms, and live chat tools for work efficiency.
Education
Languages
Summary
Experienced in delivering exceptional guest and customer support within hospitality and retail environments, with a focus on operational efficiency and client satisfaction.
Key Achievements
- Managed check-in/check-out processes and guest relations at Sheraton Hotel, ensuring high customer satisfaction.
- Provided multi-channel customer support for Amazon and Target, handling order inquiries and resolving issues efficiently.
- Participated in hotel cross-training, acquiring operational knowledge across multiple departments including security, housekeeping, and food services.
Experience
Front Desk Receptionist & Guest Services
Delivered exceptional guest experiences by managing check-in/check-out processes with precision, courtesy, and attention to individual needs., Assisted guests with special requests, complaints, and local guidance, ensuring complete satisfaction throughout their stay., Communicated efficiently with...
Customer Service Representative
Provided customer support for Target’s online retail services via phone, chat, and ticket systems., Managed a high volume of inquiries daily, resolving product, order, and delivery concerns.
Customer Service Agent
Supported Amazon customers through inbound and outbound channels regarding orders, refunds, account issues, and delivery inquiries., Handled regular-demand periods with professionalism and a calm approach under pressure.
Customer Support Representative
Responded to inquiries through multiple communication channels, including live chat, tickets, and phone for a global applicant tracking system (ATS)., Maintained high-quality service in a fast-paced support environment, ensuring clear documentation and issue resolution.