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Kagiso
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Competencies
Demonstrated experience with Customer service.
Demonstrated experience with Problem-solving.
Demonstrated experience with Critical thinking.
Demonstrated experience with Till operations.
Demonstrated experience with Call center software.
Education
Summary
Professional profile
Experience
Call Centre Representative
Identified issues, analysed information and provided solutions to problems.. Worked flexible hours across night, weekend, and holiday shifts.. Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Care Agent Call Centre
Competence in office software and rapport-building. Assist 50+ customers per day using computer and call centre systems (CRM and KBS).. Providing Successful solutions in a polite manner using active listening to ensure customer retention.
Store Associate
Provided exceptional services and pleasant shopping experiences to retail customers.. Informed guests of appropriate products available to increase retail sales.. Observed and monitored store’s security cameras to reduce retail crimes.. Evaluated retail customers’ product needs and promoted appropriate store products.. Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
Till Operator
Solid command of POS technology. Including use of cash register, computer, telephone, receipt printer, and debit/credit card reader.. Energetic and dedicated head cashier and team player, willingly worked multiple shifts and overtime to ensure uncompromised coverage of cashier stations.. Receive and unpack stock.. Create merchandising displays.. Maintain stock levels in store.. Tagged and prepared new merchandise for retail sales.. Pulled inventory to meet retail and wholesale order requirements.
Chef Intern
Streamlined kitchen operations for increased efficiency by implementing effective time management practices.. Mastered various culinary techniques, resulting in the timely preparation of high-quality meals.. Ensured proper portioning of ingredients, minimizing waste and maximizing profitability for the restaurant.. Uphold high standards of cleanliness and sanitation at all times to ensure compliance with food safety regulations and maintain an exceptional dining experience for guests.. Completed comprehensive food safety training courses, maintaining compliance with all health department regulations.. Signed for deliveries, checked items into inventory and stocked goods into proper locations.
Sales Assistant
Devising strategies to promote and sell products or services to customers and clients.. Serve as the liaison between a company and a client to ensure requirements of the customers are met.. Recommend and sell products or services to clients.. Maintain business relationships by means of trust and integrity.