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Customer Service Specialist with 2 years in Educational and Financial Services
Contact
Villahermosa,Tabasco,Mexico
Available on CazVid
Competencies
Customer ServiceAdvanced
Expert in resolving customer issues and enhancing satisfaction in high-pressure environments.
Teaching and Curriculum DevelopmentAdvanced
Skilled in creating lesson plans and educational materials for diverse learning environments.
Administrative SupportIntermediate
Proficient in handling administrative tasks and improving operational efficiency.
Communication SkillsAdvanced
Strong verbal and written communication skills, facilitating effective interactions with stakeholders.
Bilingual EducationIntermediate
Experienced in teaching English as a second language to various age groups.
Education
Maestría
Universidad Juárez Autónoma de Tabasco
Completed 2018
Licenciatura
Universidad Juárez Autónoma de Tabasco
Completed 2012
Técnico
Colegio de Estudios Cientificos y Tecnologicos del Estado de Tabasco
Completed 2007
Certificación
Colegio Americano de Tabasco
Completed 2018
Estudio del Idioma Ingles
Centro de Enseñanza de Idiomas en la Universidad Juárez Autónoma de Tabasco
Completed 2008
Languages
InglésCertificado TOEFL ITP 530 puntos
Summary
Experienced in customer service and education, with a strong commitment to enhancing client satisfaction and student engagement. Proven track record in administrative support and curriculum development.
Key Achievements
- Successfully managed customer inquiries for the Costumer Protection Program at Western Union, enhancing customer satisfaction.
- Implemented effective communication strategies in a call center setting, leading to a 15% increase in customer retention.
- Developed engaging lesson plans as a preschool teacher, improving student engagement and learning outcomes.
- Streamlined administrative processes at Centro de Conciliación Laboral, significantly reducing response times.
Experience
Atencion al cliente para Costumer Protection Program
Western Union
2024 - Present
Atencion al cliente (call center) para campaña Western Union
Teleperformance
2023 - 2024
Teacher 2 en primero de preescolar
2022 - 2023
Maestra titular de quinto grado
Colegio Greenville
2021 - 2022
Auxiliar del Departamento de Administración
Centro de Conciliación Laboral del Estado de Tabasco
2019 - 2021
Maestra auxiliar de inglés
Colegio Americano
2018 - 2019
Maestra auxiliar de inglés
Colegio Arjí
2019 - 2021
Maestra titular de inglés 6to grado
Colegio Arjí
2021 - 2021
Becario
PEMEX
Mesa de control telefónica y facturación electrónica
Intecel
2014 - 2015
Administración en empresa de diseño de software
Artibus
2015 - 2016
Maestra de Inglés y Computación en clases particulares
2017 - Present
Skills
Customer ServiceTeaching and Curriculum DevelopmentAdministrative SupportCommunication SkillsBilingual Education
Published on CazVid - May 20, 2026