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Customer Service Agent
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Competencies
Demonstrated experience with Operations Management.
Demonstrated experience with Customer Service.
Demonstrated experience with Problem Solving.
Demonstrated experience with Data Entry.
Education
Languages
Summary
Customer Service Agent open to new opportunities
Experience
Customer Service Agent
Prepare, review, and analyze records, reports, and directives to assess work progress, identify issues, and ensure timely problem resolution.. Assign and delegate responsibilities for specific tasks to supervisors, ensuring effective workload distribution and adherence to company policies.. Respond to flight attendant needs and requests, providing real-time support and resources to maintain operational efficiency and crew satisfaction.. Handle customer service inquiries and provide in-flight service management assistance, data entry, addressing passenger needs and ensuring a seamless experience.
Customer Service Baggage Call Center
Locate bag claims and baggage for customers with delayed baggage files, provide accurate information, help locate baggage, and arrange delivery service to the customerʼs destination.
Property Management Assistant
Guest Services Coordinator. Hospitality. Answering guests through phone, email and direct booking websites. Problem solving. Changing bookings with updated prices. Coordinating with cleaners. Enhancing guest experience. Sign creation. Project management. Managing and recording maintenance issues. Project managing new unit set-up. Administrative. Ordering supplies. Completing performance reports. Updating agenda notes. Completing other special projects as assigned by S&T Properties. Data entry
Medical Insurance Appointment Setter & Insurance Verifier
Schedule appointments for U.S. healthcare programs.. Verify medical insurance eligibility and benefits.. Handle inbound and outbound customer calls.. Maintain accurate CRM records and customer documentation.. Meet productivity, quality, and customer service goals.
Customer Service Agent / Aircraft Operations
Coordinated daily aircraft operations to ensure on-time departures and compliance with safety and operational procedures.. Served as the primary point of contact between flight crews, gate agents, supervisors, and airport operations.. Monitored aircraft readiness and communicated operational updates to maintain efficient flight schedules.. Assisted flight attendants with operational requests, resolving issues quickly to support safe and efficient departures.. Responded to customer inquiries and resolved service concerns with professionalism and empathy.. Managed customer documentation and performed accurate data entry while maintaining confidentiality.. Reviewed operational reports and identified issues requiring immediate action.. Assigned and coordinated work with supervisors to ensure smooth daily operations.. Assisted with irregular operations, flight delays, and schedule changes while maintaining excellent customer service.. Recognized for reliability and frequently selected to support leadership responsibilities during daily operations.
Baggage Customer Service Representative
Assisted customers with delayed, lost, and damaged baggage claims.. Investigated baggage files using airline tracking systems.. Coordinated baggage delivery to customers' final destinations.. Provided accurate updates and managed customer expectations throughout the claims process.. De-escalated difficult situations while maintaining a positive customer experience.. Resolved customer concerns efficiently while meeting service quality standards.