Karen Santiesteban - Customer Ser... | Video Resume - CazVid

KAREN - Customer Service Agent at Amazon with diverse experience in education, music, and hospitality

Bogotá, Bogota D.C., Colombiaen

Consistently maintained high customer satisfaction ratings at Amazon through effective communication and problem-solving.

Led bilingual English instruction for early childhood students, enhancing language acquisition skills.

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Summary

Versatile professional with extensive experience in customer service, language instruction, and music. Adept at managing diverse roles, enhancing client and student satisfaction, and contributing creatively through vocal and musical talents.

Key Achievements

Managed reception and online booking platforms at OFF HOSTEL, ensuring seamless guest experiences.
Performed as a vocalist and choir ensemble participant, contributing to university cultural activities.
Provided technical vocal coaching at HARD ROCK CAFÉ, improving performers' vocal techniques.

Skills

Customer ServiceAdvanced

Expertise in resolving customer inquiries efficiently, ensuring high satisfaction levels.

Language SkillsAdvanced

Fluent in English and French, with extensive experience teaching and communicating in multilingual environments.

Office ManagementIntermediate

Proficient in managing office tasks and platform management, ensuring operational efficiency.

Music and Vocal TechniqueExpert

Skilled in vocal performance and technique coaching, with formal education in music.

Languages

Español(Nativo)

Experience

Registro de Votos para Elecciones Locales

IDEPAC

2008 - Present

Maestra de Inglés

JARDÍN INFANTIL BILINGÜE NUEVO REINO DE TURINGIA

2009 - 2011

Enseñanza de Inglés en los niveles de Kínder, Transición, Primero, Segundo y Tercero de Primaria.

Conciertos y ensambles corales

UNIVERSIDAD EL BOSQUE

2010 - 2011

CLASES PARTICULARES

2010 - 2013

Clases de Técnica Vocal

HARD ROCK CAFÉ

2010 - Present

Mesera

MONA BAR

Education

UNIVERSIDAD JAVERIANA

Completed 2007

ESCUELA DE MÚSICA Y AUDIO FERNANDO SOR

Completed 2009

UNIVERSIDAD EL BOSQUE

Maestro en música en formación

Completed 2018

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