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Customer Service Agent at Amazon with diverse experience in education, music, and hospitality
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Competencies
Expertise in resolving customer inquiries efficiently, ensuring high satisfaction levels.
Fluent in English and French, with extensive experience teaching and communicating in multilingual environments.
Proficient in managing office tasks and platform management, ensuring operational efficiency.
Skilled in vocal performance and technique coaching, with formal education in music.
Education
Languages
Summary
Versatile professional with extensive experience in customer service, language instruction, and music. Adept at managing diverse roles, enhancing client and student satisfaction, and contributing creatively through vocal and musical talents.
Key Achievements
- Consistently maintained high customer satisfaction ratings at Amazon through effective communication and problem-solving.
- Led bilingual English instruction for early childhood students, enhancing language acquisition skills.
- Managed reception and online booking platforms at OFF HOSTEL, ensuring seamless guest experiences.
- Performed as a vocalist and choir ensemble participant, contributing to university cultural activities.
- Provided technical vocal coaching at HARD ROCK CAFÉ, improving performers' vocal techniques.
Experience
Registro de Votos para Elecciones Locales
Maestra de Inglés
Enseñanza de Inglés en los niveles de Kínder, Transición, Primero, Segundo y Tercero de Primaria.
Conciertos y ensambles corales
Clases de Técnica Vocal
Mesera
Auxiliar de oficina
Customer service Agent
Recepción y gestión de plataformas de Booking online.