Karen

Demonstrated experience with Microsoft Office.

Demonstrated experience with Bilingual Customer Service.

Demonstrated experience with Technical Support.

Demonstrated experience with Quality Analysis.

Metrics and data management through Microsoft Office applications., Delivery of product information taking into account customer requests., Training new hires to take calls based on the client’s needs.

Monitoring calls to ensure the quality based on the client’s standards and development of strategies to reach goals assigned by the customer.

Keeping interaction with the customers to ensure a great service and management of the product’s documentation through emails, calls and meetings.