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Contact
Bogotá, Bogota D.C., Colombia
Available on CazVid
Competencies
Microsoft OfficeIntermediate
Demonstrated experience with Microsoft Office.
Bilingual Customer ServiceIntermediate
Demonstrated experience with Bilingual Customer Service.
Technical SupportIntermediate
Demonstrated experience with Technical Support.
Quality AnalysisIntermediate
Demonstrated experience with Quality Analysis.
Time ManagementIntermediate
Demonstrated experience with Time Management.
Education
Bachelor’s degree
INSTITUCIÓN EDUCATIVA COMPARTIR TINTAL
Completed 2012
License in modern languages
LASALLE ́S UNIVERSITY
LEAN GROUP
Experience
Virtual Trainer
SUTHERLAND
September 2021 - September 2022
Metrics and data management through Microsoft Office applications., Delivery of product information taking into account customer requests., Training new hires to take calls based on the client’s needs.
Technical support agent and Quality Analyst
SITEL
November 2018 - March 2021
Monitoring calls to ensure the quality based on the client’s standards and development of strategies to reach goals assigned by the customer.
Account Coordinator
LEAN GROUP
July 2023 - July 2024
Keeping interaction with the customers to ensure a great service and management of the product’s documentation through emails, calls and meetings.
Skills
Microsoft OfficeBilingual Customer ServiceTechnical SupportQuality AnalysisTime Management
Published on CazVid - Jul 3, 2025