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Karen
Environmental Engineer and BPO Customer Service Specialist
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Competencies
Provided technical and transactional support for Cash App users, ensuring clarity and empathy.
Conducted environmental monitoring and reporting to ensure compliance within wastewater management projects.
Supported and coordinated environmental assessment and management projects across multiple initiatives.
Delivered technical presentations and maintained regulatory compliance documentation.
Engaged in online training and self-study to expand skills in digital marketing.
Education
Languages
Summary
Environmental engineer with experience in customer service, environmental monitoring, and project coordination. Passionate about continuous learning in digital marketing and consultancy.
Key Achievements
- Resolved technical issues for Cash App users with high customer satisfaction and call efficiency.
- Led environmental monitoring and compliance reporting for wastewater management plans in construction projects.
- Directed project teams for water source assessments and environmental management program design.
Experience
Contact Center Advisor
Resolving technical and transactional issues for Cash App users over the phone, assisting with transfers, payments, disputes and activations with clarity and empathy., Identity verification for user and business security., Accurate recording of each call and routing to specialised teams., Achieve goals with an average call duration of less than eleven minutes and high levels of quality and satisfaction.
Environmental Engineering Professional Services Contractor
Environmental monitoring and reporting of construction expansion projects and final discharge points within the framework of the Wastewater and Discharge Management Plan (WDMP), with compliance reports for 2019 and 2020., Update of the Environmental Management Manual for Sewerage and Wastewater Treatment Projects of EMPAS S.A., Support the Incorrect Connections Program through monitoring and field research., Planning of environmental education campaigns for the Cleaner Production Program of EMPAS 2020.
Contracting Professional
Preparation of an Environmental Assessment and design of an Environmental Management Programme for eight water sources under the jurisdiction of the Corporación Autónoma Regional Ambiental CDMB, as part of an agreement with Unidades Tecnológicas de Santander (UTS)., Provide coordination and leadership for the project management support team.
Environmental Technologist
Monitoring and evaluation of Non-Domestic Wastewater (NDWW) Discharges into the Sewerage System of the Río Frío Wastewater Treatment Plant (WWTP) managed by EMPAS S.A., Environmental file management for regulatory compliance of discharges at the Río Frío Wastewater Treatment Plant (WWTP)., Technical talks on the operation, maintenance, and research projects at the Río Frío Wastewater Treatment Plant (WWTP).
Professional Services Contractor
Planning, execution, and support of environmental education sessions in small municipalities in Santander., Formulation of a Source Separation Program for Enciso, Santander., Inspection and issuance of a technical report on the condition of the La Cañada streambed and the Los Pozos Dam adduction.