Experienced customer service and operations professional with a strong background in hospitality, recruitment, and banking. Skilled in client communication, team coordination, and strategic planning.
Handled client interactions across banking and customer support roles, ensuring client satisfaction.
Oversaw restaurant operations and financial data analysis, improving efficiency and compliance.
Managed recruitment processes including screening, interviewing, and developing talent attraction strategies.
Planned work schedules and coordinated staff tasks to optimize restaurant operations.
Patatas
Developed strategies to increase restaurant sales and improve operations., Planned work schedules and coordinated tasks for staff., Ensured compliance with food safety standards and regulations., Managed and analyzed the restaurant’s financial data.
Contact Point 360
Screened, interviewed, and recruited candidates for various company roles., Managed the recruitment process, including resume reviews and job offers., Developed and implemented talent attraction strategies.
Contact Point 360
Managed service updates and client satisfaction reports., Handled account changes, protection plans, and billing processes., Developed new and existing customer service requests.
Contact Point 360
Onboarded new clients and scheduled technical appointments., Managed customer complaints and provided resolution strategies., Handled critical client interactions for problem-solving.
Business Administration
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Demonstrated strong communication skills in client interactions and team management across roles.
Scotiabank Colombia
Provided customer support to clients in Jamaica, Barbados, and the Bahamas., Suggested and promoted relevant bank products based on client needs.
