This is my profileContact via CazVidKarina
Customer Support Specialist
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Competencies
Applied statistical techniques and tools like SQL and Python to analyze large datasets and generate insights.
Created dashboards and visual reports using Tableau and Power BI to communicate findings effectively.
Developed financial models to forecast sales and assess investment opportunities.
Coordinated multiple data projects ensuring timely and accurate delivery.
Education
Summary
Experienced data analyst specializing in financial data, with expertise in modeling, visualization, and strategic insights.
Key Achievements
- Led the development of a predictive model that improved data accuracy by 30%
- Managed a team of 4 analysts across multiple projects
- Built comprehensive dashboards to support strategic decision-making
Experience
Customer Support Specialist
Interact with customers through multiple channels (chats, emails, and calls)., Sharing best practices and recommendations., Register customer responses, complaints and remarks and handle requests for assistance., Collaborate cross-functionally with other teams (sales, customer success, development, marketing, and testers)., Contribute to overall improvement of internal processes and be the voice of customers in our team., Be able to achieve the minimum successful indicators for our KPI’s
Part Time Customer Support Onboarding Specialist
Work with district partners to configure roster integration via sign-on platforms such as Clever and Classlink., Communicate with Customer Success Managers, Account Managers and Sales Teams regarding roster integration status., Assist Customer Success Managers with issues related to integrations., Troubleshoot all customer issues related to roster integration and update the information in Salesforce., Assist the Roster Integration Specialist with new hire training and project work to provide for continuous improvement to the roster integration process.
Temporary Customer Support Specialist
Provide first level support, via phone, email and chat., Answer, research, and resolve first and second level customer issues., Assist in creating, translating, and maintaining customer-facing and internal documentation., Assist in troubleshooting and documenting school and district-level issues.
Temporary Bilingual Customer Support Specialist
Provide first level support in both English and Spanish, via email., Answer, research, and resolve first and second level customer issues., Assist in creating, translating, and maintaining customer-facing and internal documentation.
New Patient Intake Representative
Work remotely or in-office., Assist with new patient requests from affiliated agencies, incoming calls and walk-in requests and schedule appointments in a timely manner., Respond to individuals seeking to access care as a new patient of the Health Center., Create new charts and update patient demographic data into the practice management system., Assist with keeping patient demographic data, insurance and financial information updated in the practice management system as needed., Perform new patients’ intake screenings to include interview, documentation, Medical Discount Card distribution, and updates as indicated according to intake protocol.
Biology and Chemistry Teacher
Present lessons in a comprehensive manner and use visual/audio means to facilitate learning., Create and distribute educational content (notes, summaries, assignments etc.)., Assess and record students’ progress and provide grades and feedback., Plan and execute educational in-class and outdoor activities and events.
Customer Care Advocate
Work remotely or in-office., Respond to phone calls and correspondence including but not limited to, appeals, corrected claims, timely filings, and claims projects., Respond to a high volume of incoming calls and customer inquiries from current and prospective members, providers, internal and external business partners., Maintain current knowledge of Well Sense Health Plan benefits, provider network development and contract issues, HIPAA regulations, Massachusetts and New Hampshire Medicaid regulations, as well as industry standards for claims adjudication and other party liability issues., Assist customers in navigating customer-facing websites and encourage them to become self-sufficient., Meet department’s quality and productivity goals. Report problems and trends to the Supervisor or Manager along with recommendations for process improvement.
Customer Care Representative
Resolve customer inquiries and problems through interaction with internal and external staff., Respond to a high volume of incoming calls and customer inquiries from current and prospective members, providers, internal and external business partners., Maintain knowledge of plan contracts and interpret information related to Well Sense benefits., Meet department’s quality and productivity goals.
Sales Associate
Greet and connect with customers to satisfy their needs., Maintain selling floors clean and restocked when needed., Achieve personal sales goals and credit goals., Attend training classes to learn about the products.