This is my profileContact via CazVidKarina
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Competencies
Demonstrated experience with Time Management.
Demonstrated experience with Team Collaboration.
Demonstrated experience with Effective Communication.
Demonstrated experience with Empathy.
Demonstrated experience with Analytical and Researcher.
Education
Languages
Summary
View Karina's professional profile on CazVid.
Experience
Virtual Assistant, Dispatcher
Booking jobs and service calls for inbound clients., Maintain accurate records of calls and appointments in CRM system and updates in calendar., Follow up with customers about the service provided in order to maintain the quality and satisfaction.
Appointment Setter
Schedule consultations between sales staff and prospective clients., Ensuring that important meetings are booked for the sales team., Maintain accurate records of calls and appointments in CRM system and updates in calendar.
Legal Intake Specialist
Evaluate prospective client inquiries and phone calls, analyzing their case fit., Work with lawyers to schedule meetings, coordinate screening surveys and collect paperwork., May work with marketing to provide support on outbound lead generation initiatives.
Customer Service Clerk
Customer service focused, inbound, outbound and BO, reviewing and offering solutions to caller in regards Driver License, Car Registration and Real ID in US.
Mortgage Solutions Representative
Verification of credit/mortgage over the phone, back-office cases, conference call arrangement including borrower, co-borrower and creditors., Manage temporary credit report updates before submitting the collected data to the appropriate processor.
Operational Support Analyst/TS Dispatcher
Reviewing internal cases/tickets holding all concerning information linked to the engineers visit, open/new, ongoing and closed ticket to assure customer satisfaction., Dispatching field engineers based on customer’s contract, urgency and priorities, meeting SLAs and basic processes.
Operations Supervisor, QA Assurance/ Service and Change Controller
To manage the performance of services to clients (24 x 7, 365 days a year) and ensure that service levels are achieved in line with contracts., Quality assurance personnel monitor phone calls to make sure call center employees are in compliance with the rules and regulations of an organization.