Karina

Customer Support, Account Management & Risk Assistant

Delivered customer support via live chat, phone, and email, providing accurate and timely assistance., Managed user accounts and assisted with payment issues, withdrawals, bonuses, and technical inquiries., Used CRM tools and internal systems (TMS2) to log, monitor, and resolve customer tickets efficiently., Performed KYC checks and supported identity verification by reviewing customer-submitted documentation., Reported unusual customer behavior patterns for further review, supporting fraud prevention efforts., Identified and flagged unusual account activity to assist in fraud prevention and risk assessment., Collaborated with compliance and operations teams to resolve complex issues and maintain service quality.