Dedicated operational and customer service professional with over 5 years of experience across retail, customer support, and account management. Skilled in bilingual communication, inventory control, and technical tools to optimize client engagement and operational efficiency.
Provided effective bilingual customer service, resolving issues and maintaining positive client relations.
Handled stock monitoring, product display setups, and inventory control at Eficacia.
Utilized Microsoft Office, Zendesk, Amazon AWS, and Athena for data handling, reporting, and support tasks.
Applied strong bilingual communication skills across roles to facilitate client and team interactions.
Grupo Éxito
Eficacia - Fabrica de licores de Antioquia
Concentrix CVG Customer Management Colombia S.A.S.
Group COS
Academic bachelor
Natural resources conservation technician
English A1-C1
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