Karla - Customer Service and Retention Specialist with 12+ years in Telecom & BPO

Guatemala City, Guatemala, GuatemalaRemoteen

Handled inbound sales calls increasing customer engagement at Swiss Colony [contact hidden]).

Conducted outbound sales and telemarketing for Comcast [contact hidden]).

Published on CazVidVideo interview availableOpen to remote

Summary

Economist with over 12 years of call center, BPO, sales, and retention experience, specializing in customer satisfaction and loyalty initiatives.

Supported customer retention and loyalty at AT&T and DirecTV [contact hidden], [contact hidden]).

Customer ServiceExpert

Provided support and solutions to customers, ensuring satisfaction in telecom and BPO settings.

Sales & RetentionAdvanced

Managed outbound and inbound calls aimed at increasing sales and customer retention.

TelecommunicationsAdvanced

Experience in handling internet, cable, and telecommunications service sales and support.

Call Center OperationsExpert

Over 12 years of managing call center activities, including telemarketing, customer service, and retention.

Remote Work Readiness