This is my profileContact via CazVidKarla
Customer Service Specialist with 5 years in retail and hospitality
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Competencies
Experienced in addressing customer needs, resolving complaints, and ensuring satisfaction.
Led small teams, delegated tasks, and mentored new employees.
Skilled in managing difficult situations and achieving positive outcomes.
Proficient in clear, professional communication with customers and team members.
Education
Summary
Dedicated customer service specialist with over 5 years of experience in retail and hospitality sectors, specializing in client satisfaction and team management.
Key Achievements
- Managed customer inquiries and resolved issues promptly in a retail environment.
- Streamlined complaint resolution process, reducing response time by 20%.
- Supervised a team of 4 staff members and trained new hires effectively.
Experience
Customer Service Supervisor – Home Depot
Oversaw day-to-day performance metrics and agent development., Conducted daily 1:1 coaching sessions for improvement., Managed payroll, bonus structures, and shift coverage., Collaborated in training sessions and onboarding processes., Reported operational updates directly to Operations Manager.
Project Manager – Zego Powered by PayLease
Led project initiatives aligned with client KPIs., Directed payroll, interviews, and onboarding procedures., Delivered weekly feedback to enhance team productivity., Managed client deck reviews and reported insights to leadership.
Customer Service Supervisor – Avas Flowers
Maintained consistent headcount and team engagement., Delivered soft sales training and service improvement strategies., Handled quality monitoring tools (WFM, CMS, IEX)., Participated in hiring, training, and staff development efforts.