View Karol's professional profile on CazVid.
Demonstrated experience with Spanish.
Demonstrated experience with English.
Partner Hero
Led and coached a team of customer service agents, ensuring efficient daily operations., Delivered training and onboarding for new agents, enhancing team performance., Managed escalations and implemented process improvements to boost efficiency.
Loune Key International
Managed daily operations ensuring exceptional guest experience and service., Led and trained multidisciplinary team to maintain high standards cleanliness and customer care., Resolved operational issues promptly maintain efficiency under pressure., Monitores KPI and prepare operational reports to support strategic decsions.
Solvo Global
Managed billing and collections for a high client portfolio ensuring timely and accurate payments., Maintain excellent client communication to resolve outstanding balances professionally and efficiently., Negotiate payments with clients reducing aged debt and improving cash flow.
Teleperformance
Monitored and evaluated customer service calls to ensure quality standards., Provided feedback and collaborated with training teams to optimize agent performance.
High School Diploma
Bachelor Degree
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World Compassion Network
Translated documents and provided interpretation for meetings and events., Adapted communication for diverse audiences, including children and individuals with disabilities.
