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Guest Services Officer - CHL
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Competencies
Demonstrated experience with Airport & Ground Operations.
Demonstrated experience with Guest Relations.
Demonstrated experience with Problem Solving.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Crisis Handling.
Education
Languages
Summary
Guest Services Officer - CHL open to new opportunities
Experience
Customer Support Associate
Manage inbound customer interactions, providing prompt and effective resolution to customer queries and escalations.. Maintain high customer satisfaction scores by delivering empathetic, clear, and professional communication.. Coordinate with internal teams to troubleshoot concerns and streamline service delivery.
Customer Service Executive (Airport Services)
Assisted passengers across terminal touchpoints including check-in counters, boarding gates, and baggage service areas.. Handled flight disruption procedures, re-accommodations, and passenger concerns calmly and professionally under pressure.. Ensured strict adherence to aviation safety, security, and airline service quality protocols.
Customer Relations Officer
Welcomed clients/visitors, managed front-desk consultations, and scheduled appointments systematically.. Addressed visitor questions, processed feedback, and ensured smooth everyday administrative workflow.