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Data Analyst with 5 years of experience in finance and healthcare
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Competencies
Utilized statistical methods and tools like Excel and SQL to analyze complex datasets.
Created dashboards and reports using Tableau and Power BI to visualize data insights.
Managed data extraction, transformation, and loading (ETL) processes from SQL databases.
Worked with finance, healthcare, and IT teams to gather requirements and deliver data solutions.
Education
Summary
Data analyst with a proven track record of developing efficient data models, leading BI platform migrations, and creating impactful dashboards to support strategic insights.
Key Achievements
- Developed data models that improved reporting efficiency for the finance team
- Led the migration project to a new BI platform, enhancing data access and visualization
- Designed and implemented dashboards that supported strategic decision making
Experience
Real Estate Lead and acquisition manager
Sourced and acquired properties for investment by conducting market research, evaluating opportunities, and negotiating deals., Managed lead generation, built relationships with property owners and brokers, and oversaw the due diligence and acquisition process to ensure successful transactions.
Sales support specialist
Assisted customers in selecting the right internet providers and plans based on their needs, location and preferences., Provided guidance on available options, explained pricing and features, and helped customers understand the benefits of different services., Assisted with contract preparation, handling paperwork, and ensuring all necessary processes were completed for a smooth sale., Coordinated with internal teams to ensure timely service installation and addressed any customer concerns throughout the sales process.
Sales and tech support agent
Dispatcher
Coordinated and scheduled the movement of goods, ensuring timely deliveries and efficient route planning., Communicated with drivers, monitored shipments, and resolved any issues related to delays or route changes., Maintained accurate records, updated customers on shipment status, and optimized delivery schedules to meet client needs and maximize operational efficiency.
Outbound Sales agent
Contacted potential customers to promote energy plans, generate leads, and close sales., Provided information on pricing, benefits, and services, answered questions, and tailored offerings to meet customer needs.
Sales and tech support representative
Assisted customers with sales inquiries, product recommendations, and service upgrades., Provided technical support for troubleshooting issues related to internet connectivity, television services, and mobile devices., Guided customers through installation processes, resolved technical problems, and ensured smooth operation of services., Handled billing inquiries, processed orders, and helped customers manage their accounts.
Tech and ticket support assistant
Assisted customers with product inquiries, troubleshooting technical issues, and providing support for device setup and syncing., Helped customers choose the right Fitbit products based on their needs, explained features and benefits, and processed sales transactions., Resolved technical problems related to app functionality, device performance, and connectivity.
Customer service representative
Assisted customers with shipping, tracking, and delivery inquiries, providing solutions to any issues they may encounter., Processed shipments, answered calls and emails, resolved complaints, and offered guidance on FedEx services and pricing.
Telemarketer call center
Answered customer calls, took accurate orders, and ensured a smooth and friendly experience., Provided information about the menu, suggested items, and entered orders into the system, all while maintaining excellent customer service.