Katherine

Demonstrated experience with Bilingual (English/Spanish).

Demonstrated experience with Microsoft Office Suite.

Trained and mentored new Cast Members on operational procedures, guest service excellence, and company standards, supported by 200+ hours of Disney training in customer service, food safety, and park operations.. Maintained exceptional operational standards by managing cash and digital transactions, inventory, food safety standards, and stage-ready environments in fast-paced indoor and outdoor settings.. Delivered exceptional guest experiences across multiple high-volume Disney locations through creative storytelling, personalized service, and expert knowledge of park offerings and operations.. Resolved guest concerns with adaptability, creative problem-solving, and clear communication to ensure seamless, memorable experiences in multiple languages.. Coordinated guest flow for high-demand experiences by balancing appointments, walk-up availability, and operational priorities while maintaining outstanding service.

Enhanced Chicago-area urban forestry initiatives through the selection, transportation, delivery, and planting of diverse tree species across multiple community locations.. Led and educated volunteers on proper tree care through engaging instruction, effective leadership, and a positive, solutions-focused approach.. Strengthened volunteer engagement by providing real-time English–Spanish interpretation, improving communication and accessibility for multilingual teams.. Supported successful tree planting initiatives by providing consultation services and developing public outreach materials on botany and tree care.. Developed and refined bilingual educational materials through accurate translation, editing, and cross-team collaboration to support public outreach initiatives.

Streamlined front office operations by verifying insurance coverage and accurately processing cash, check, and electronic payments.. Delivered exceptional patient service by creating a welcoming environment, coordinating check-ins, scheduling appointments, and assisting patients in both English and Spanish.. Maintained accurate, organized medical records by efficiently labeling, filing, and managing patient documentation while upholding high administrative standards.

Provided high-quality service through preparation of orders of whole and ground coffee, operating an industrial coffee roaster, local delivery of brewed coffee, and simultaneous translation between Spanish and English.. Developed specialty recipes and crafted high-quality baked goods featuring Coffee Lab products for community events.. Increased awareness and knowledge about the Coffee Lab through public education about the Lab’s mission and its partners’ stories.. Expanded Coffee Lab outreach by developing creative sales strategies and concepts for special events.. Maintained high operational and food safety standards through accurate cash handling, inventory organization, equipment sanitation, and efficient product preparation.