Katherine - Customer Service & Sales Professional with 5+ years in Hospitality and Finance

Guatemala City, Guatemala, Guatemalaen

Served diverse roles including sales, customer care, and virtual assistance, demonstrating versatile skill application.

Handled customer interactions for international hotel reservations and travel advising, supporting Hilton Worldwide's service operations.

Contact via CazVid

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Summary

Experienced in hospitality, insurance, and financial administration, with strong communication and technical skills aimed at enhancing customer experiences and operational efficiency.

Key Achievements

Processed financial portfolios and supported sales management through data entry, reporting, and automation tasks at Everise.

Skills

Customer ServiceExpert

Provided exceptional customer support across hospitality, insurance, and call center environments.

Sales & UpsellingAdvanced

Engaged in inbound/outbound sales, promoting upgrades and additional services to clients.

Data Management & ReportingIntermediate

Utilized Excel for data entry, reporting, and creating visual dashboards to support business operations.

Communication SkillsExpert

Conducted effective telephone, chat, Zoom meetings, and email communication with clients and teams.

Technical Proficiency

Experience

Sales representative

Teleperformance

April 2021 - Jan 2022

Focus on travel services for Hilton Worldwide., Inbound and Outbound calls attending hotel reservations, group sales, reward programs, front desk, travel advising and more.

Care Specialist

Panamericom Call C.

Mar 2018 - March 2021

Expert in Insurance products, policies and services, procedures related to customer service, order management, sales, chat support and collections.

Telephone Advisor

Allied Global

Feb - Dec 2017

Customer Care via phone to clients related to their services; transitions to sales offering upgrades and products.

Virtual Assistant - Finance and Business Management

Everise

Jan 2023 - 2024

Responsible for processing and reviewing the Portfolio of the Sales Manager., Data entry, Excel Reporting, Pivots and Graphic tables, Collections and Email support, Telephone and Zoom Weekly meetings, Automation.