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Customer Service & Merchandising Specialist with diverse experience in retail and promotions
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Competencies
Provided attentive customer assistance, managed product distribution, and maintained product presentations.
Executed brand promotions, product displays, and inventory management for various FMCG brands.
Carried out market studies, store audits, and brand control activities with detailed reports.
Utilized apps for auditing, inventory control, and market surveys across different roles.
Supported promotional events, sampling, and manual activities including tastings and manual crafts.
Education
Languages
Summary
Experienced in market research, store audits, promotional activities, and customer service within the FMCG and retail sectors, adept at applying various applications for inventory and audit management.
Key Achievements
- Performed market research and brand audits for companies like Nutresa, Polar, and Colgate, utilizing applications like Drive and Excel.
- Managed store audits and inventory control for multiple brands including Familia and BAVARIA, enhancing display and stock accuracy.
- Led point-of-sale preparations, product exhibitions, and promotional campaigns across various retail outlets, increasing product visibility.
Experience
Revisora
teletrabajo, realizar revisiones de varios estudios de mercado (Nutresa, polar, Colgate-Guatemala, ferreterías, bombas Terpel) desde Drive, Excel y aplicación de la empresa
Auditora
realizar auditorías de la marca Nutresa, manejar aplicativo, Excel
Auditora
realizar encuestas tienda a tienda de mercados, auditorias de diferentes marcas de la canasta familiar, manejar aplicativo
Verificadora
planimetrías, surtir agotados, hacer exhibiciones, novedades, manejar aplicativo
Mercaderista (supernumeraria)
planimetrías, inventarios, surtir, hacer exhibiciones, agotados, novedades, devoluciones, manejar aplicativo
Mercaderista
planimetrías, inventarios, surtir, hacer exhibiciones, agotados, novedades, pedidos, Pfn, devoluciones
Mercaderista
planimetrías, inventarios, surtir, hacer exhibiciones, agotados, novedades
Líder punto de venta preparaciones
Preparar parfait (cereal, yogurt y fruta), dids acompañamiento para las comidas, picar fruta, inventarios, servicio al cliente
Merca impulsadora
impulsar los cuadernos y dar asesoría de listas escolares y demás, en diferentes almacenes de cadena, ordeñar los estantes faltantes
Impulsadora
impulsar la juguetería de Frozen Disney, en diferentes almacenes de cadena, llevar inventario de ventas y agotados