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Customer Service & Support Specialist with Bilingual Communication Skills
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Competencies
Used strong interpersonal and communication skills to handle customer inquiries and manage sensitive information effectively.
Delivered bilingual customer service and technical support across multiple companies, ensuring high customer satisfaction.
Managed appointment scheduling and referrals, demonstrating organizational skills in a clinical environment.
Provided technical assistance as part of customer support roles, troubleshooting issues and guiding users effectively.
Handled sensitive and confidential information with discretion, maintaining trust and compliance.
Education
Languages
Summary
Experienced in providing bilingual customer and technical support, with strong interpersonal skills and a background in healthcare and client service sectors.
Key Achievements
- Served as a bilingual customer service representative and technical support advisor at Concentrix, managing diverse client needs.
- Provided customer service at Webhelp, effectively handling inquiries in a bilingual setting.
- Assisted in medical support operations, including patient scheduling and clinical coordination at Oclinicals.