Experienced in client relationship management, program coordination, and delivering high-quality service in diverse settings including banking, education, and hospitality. Skilled in communication, database management, and digital tools.
Applied communication skills to manage client relationships, assist students, and interact effectively in service roles.
Tracked admissions, managed applications and follow-ups, ensuring accuracy and organization in record-keeping processes.
Provided personalized attention to banking clients and delivered attentive service in restaurant settings.
Utilized social media tools and Canva for digital communication and content creation.
Apex S.A.
Advised students interested in global exchange programs., Managed and tracked admissions cases for program applicants., Handled visa applications and follow-up processes for applicants traveling to Canada and the U.S.
Banco Pichincha
Client relationship management, skilled in the banking software for internal and client communication while providing personalized attention to executive banking clients., Managed and executed deferral campaigns, including customer outreach, eligibility review, and follow-up processes.
Melt Bar and Grill
Committed to deliver high quality service through prompt, attentive, and respectful interactions., Consistently maintain professionalism, focus on efficiency and problem solving as I anticipate client needs, while I ensure a positive and reliable experience.
B.A.
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Participated in campaign execution and process management, supporting operational planning initiatives.
