This is my profileContact via CazVidKatherine
IT Support Specialist with 3+ years in technical support and healthcare administration
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Competencies
Handled diagnosis and assistance with computers, applications, and office equipment, including issue documentation.
Managed surgical schedules, maintained medical databases, and assisted with clinical file preparation using SAP.
Interpreted between English and Spanish speakers during insurance claims and communication with clients and providers.
Created and maintained documentation, reports, and task follow-ups for rescue operations and insurance processes.
Designed marketing materials and managed customer service activities, including event coordination and inventory.
Education
Languages
Summary
Experienced in technical troubleshooting, healthcare administration, bilingual communication, and customer service, with proven ability to manage schedules, coordinate international rescue and insurance operations, and provide comprehensive support.
Key Achievements
- Provided first level technical support and documented work tickets for TCS Tata Consultancy Services.
- Coordinated operating room schedules, medical staff, and resources efficiently at Star Medica Querétaro Hospital.
- Facilitated communication and data collection for rescue services and insurance claims across multiple countries at Allianz Partners Mexico.
Experience
IT Support Specialist
First level support in diagnosis and technical assistance for computers, programs, applications, and office equipment., Support requests for programs, accounts, licenses, profile creation and modifications., Creation and documentation of work tickets and redirection according to support level and...
Agent of Rescue / Secondary Agent / OPI Interpreter
Data collection and geolocation for dispatching rescue services in the USA, Canada, Spain, and Europe., Contact and communication with vehicle storage facilities for payments and document follow-up., Interpretation between English and Spanish speakers for insurance claims in auto, medical, and home...
Surgery Scheduler and Medical Direction Assistant
Managed operating room schedules, coordinated materials, equipment, and staff., Created and maintained databases of medical professionals and credential control., Produced daily, weekly, monthly, and annual surgical statistics and productivity reports., Used SAP system for scheduling and tracking...