Experienced in customer support, healthcare administration, logistics, and translation. Skilled in EHR management, team supervision, and bilingual communication, adept at supporting operations across healthcare, logistics, and client services.
Delivered technical and customer service support via phone, improving client satisfaction and issue resolution efficiency.
Managed electronic health records, correspondence, and reports across healthcare and logistics settings.
Verified insurance eligibility, coordinated referrals, and managed benefits reviews to support clinical workflows.
Provided medical and legal translation services in Spanish, facilitating communication for diverse stakeholders.
Teleperformance
Provided technical customer support via phone, resolving hardware and service-related issues., Reviewed support cases to ensure quality, accuracy, and process improvement., Coached and supervised team members, focusing on performance metrics and customer experience., Managed attendance, performance...
Alfa & Omega Operador Logístico
Managed administrative operations and ensured compliance with company policies., Coordinated meetings, reports, and multilingual correspondence., Provided Spanish-English interpretation and translation of contracts and internal documents., Facilitated communication between foreign and local...
Fallbrook Medical Center
Provided administrative and clinical support in a fast-paced primary care setting., Managed electronic health records using eClinicalWorks (ECW)., Conducted insurance eligibility verification, benefits reviews, and prior authorizations., Coordinated referrals and communicated with insurance...
Bachelor
Law Student
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