Experienced marketing specialist with a focus on digital campaigns and social media growth.
Handled multiple social media platforms, creating engaging content and analyzing performance metrics.
Developed content plans aligned with marketing goals for varied audiences.
Designed and implemented targeted online advertising strategies.
Utilized analytics tools to measure campaign performance and inform future strategies.
Language Line Solutions
Facilitated communication between Spanish-speaking patients and healthcare providers., Utilized interpretation tools and resources to enhance service quality., Maintained confidentiality of patient information according to HIPAA regulations., Acted as a cultural bridge between providers and Spanish speaking families regarding health care decisions.
Ballena Media
Resolved customer complaints by identifying root causes and proposing solutions., Provided support for retention strategies through effective communication., Participated in team meetings to discuss best practices for retention strategies., Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Ballena Media
Provided timely responses to customer inquiries via live chat platform., Assisted customers with product information and troubleshooting issues effectively., Resolved customer complaints in a timely manner while maintaining a positive attitude., Strengthened customer retention by offering discount options.
High School Diploma
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