Kathleen brings over 20 years of expertise in healthcare and customer support, specializing in pharmacy assistance, technical troubleshooting, and bilingual client service. Adept at improving processes and ensuring client satisfaction.
Extensive experience in bilingual customer support, resolving issues efficiently and maintaining high client satisfaction.
Proficient in diagnosing and resolving technical issues related to devices and wireless internet services.
Skilled in prescription processing, billing, and rejection troubleshooting within pharmacy settings.
Experienced in appointment scheduling, event planning, and managing administrative tasks.
The Wellness Center at Post Haste Pharmacy
Scheduled meetings, managed travel, and ordered supplies, Maintained patient files and support event planning, Dispensed medication and processed prescriptions, Billed insurance and conducted PDMP checks, Handled patient interactions and OTC orders, Managed incoming/outgoing calls and shipping logistics
Alorica
Handled Bilingual customer service calls, Addressed billing, invoicing, and device ordering, Provided technical support and device troubleshooting, Assisted with wireless internet equipment issues
ConnectiveRX
Bilingual Inbound/Outbound calls with Patients, Inbound/Outbound calls with pharmacies, Assisted pharmacies with billing medication questions & troubleshooting
Accounting Operations Certificate
High School Diploma
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