Versatile professional with a strong background in customer service, logistics coordination, and AML FICA compliance. Skilled in administrative support, process optimization, and client relationship management to drive operational excellence.
Expert in managing customer inquiries, resolving complaints, and maintaining high satisfaction levels.
Skilled in coordinating logistics operations, capturing waybills, and ensuring timely deliveries.
Proficient in managing correspondence, scheduling, and supporting executive operations.
Experienced in verifying client documents, conducting KYC checks, and classifying risk levels.
First Technology
Managed customer inquiries, complaints, and sales support. Processed, invoiced, and allocated orders within SLA cut-off times. Coordinated with logistics teams, captured waybills, and secured DC bookings. Tracked order statuses, delivery ETAS, and resolved discrepancies or claims. Collaborated with internal departments to ensure smooth order processing
Digicall
Verified and processed client documents in line with FICA and AML requirements. Conducted KYC checks, including identity, address, and sanction list screening. Classified client risk levels and escalated suspicious activity for review. Maintained accurate compliance records and assisted with audits. Supported teams with FICA/AML queries and client onboarding. Stayed updated on regulatory changes to ensure ongoing compliance
Merchants
Maintained a 90%+ customer satisfaction score while handling high-volume client interactions.. Improved customer satisfaction by 95% through accurate and timely responses to more than 50% of customer interactions within the CRM system.. Proactively conduct outbound campaigns and perform administrative tasks like data capturing and document verification.. Ensure unresolved queries are escalated and followed up until resolved.. Collaborate with internal teams to resolve issues and enhance process efficiency, contributing to knowledge management.. Maintain compliance with POPIA, safeguarding customer and vendor information.. Uphold high customer service standards through consistent quality interactions.
National Diploma in Management
National Senior Certificate
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Excellent verbal and written communication skills, with strong data capturing and record management.
Academy of Training South Africa
Serve as the primary point of contact for external stakeholders and clients. Provide high-level operational and administrative support to the CEO. Manage the CEO's inbox, meetings, appointments, and travel with discretion and efficiency. Prepare meeting packs, agendas, and follow up on key actions to ensure priorities remain on track. Handle sensitive information confidentially while proactively anticipating needs to keep operations running smoothly
Standard Bank
Provide efficient administrative support, including scanning, copying, and managing correspondence. Answer incoming calls promptly and professionally, following client scripts and guidelines. Proactively engage clients to schedule, confirm, and coordinate appointments. Welcome and assist clients at reception, directing them to the appropriate departments. Resolve client queries and complaints efficiently to maintain high customer satisfaction
