This is my profileContact via CazVidKeith
Business Development & Client Management Expert with 10+ years in Healthcare & Education
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Competencies
Oversaw sales processes from prospecting to closing for hospital supplies and legal staffing, resulting in sustained client relationships.
Handled multiple client accounts, coordinated contract negotiations, and implemented communication strategies for diverse industries.
Conducted bilingual customer service, interpretation at global conferences, and language instruction for international students.
Led team training, quality assurance, and process improvements in customer service and administrative roles.
Developed email marketing strategies, maintained client communications, and managed digital file systems for legal staffing.
Education
Languages
Summary
Dynamic professional with extensive experience in sales, client retention, bilingual communication, and team leadership. Proven ability to manage diverse accounts, implement effective marketing strategies, and deliver comprehensive training across international settings. Skilled in fostering client...
Key Achievements
- Managed complete sales pipelines and secured client retention for hospital supply and legal staffing services, enhancing operational growth.
- Led bilingual customer service campaigns and training teams at Fortune 500, ensuring quality standards and workflow efficiency.
- Taught English to international students, prepared for TEFL, Michigan exams, and interpreted at international regulatory symposiums.
Experience
Business Development Executive (ONLINE)
Managed existing clients for hospital supply company, Contacted hospitals through the US, Handled entire sales pipeline from cold calls to sales pitch and closing
Business Development Executive (ONLINE)
Managed multiple accounts, Created Email marketing strategies and maintained timely communications, Online recruiting for attorneys and paralegals, Resume intake and interviews, Attorney/ Paralegal introductions, Managed contracts for attorney/ paralegal projects, Ring central software for client...
Client Retention Specialist/ Training & Quality Assurance (ONLINE)
Agent interviews, Client interviews, Creating marketing strategies through client consultations, Email and script writing, Quality assurance, Data collection and client updates
English Teacher (ONLINE)
International students, All levels, TEFL, Michigan exam preparations
Interpreter
Interpreted for English speaking delegates, Reported directly to International Telecommunications Union press office
Team Lead
Customer service campaign for a Fortune 500 company, Managed schedules, quality assurance and reviews, and weekly team meetings, Conducted interviews and trained bilingual CSR’s
Customer Service Representative
Inbound/ Outbound, bilingual (English/ Spanish), Scheduled appointments for clinics throughout the US, Conducted preliminary assessment of clients for laser eye surgery, Followed up with client interest