This is my profileContact via CazVidKelly
Customer Service & Education Professional with 8+ years of diverse experience
Contact
Competencies
Handled customer inquiries and technical support in both English and Spanish across multiple campaigns.
Provided medical, customer service, and bank call interpretation services in a professional setting.
Taught English, music, and computer skills to students from first to sixth grade, including volunteer work.
Facilitated effective communication in bilingual environments through teaching and interpretation roles.
Provided product-specific technical assistance for Dyson machine users in a call center setting.
Education
Languages
Summary
Experienced educator and bilingual customer service agent with skills in interpretation, technical support, and teaching. Proven ability to manage diverse roles and communicate effectively in bilingual settings.
Key Achievements
- Taught English, music, and computer skills to students from 1st to 6th grade across multiple institutions.
- Provided bilingual customer support via chat and phone for Amazon and Dyson campaigns, handling complex inquiries.
- Served as a medical and customer service interpreter, managing calls for emergency, banking, and general support scenarios.
Experience
Teacher
I was an English, music, and computer teacher for students from first grade until sixth grade.
Call center agent
I had the pleasure to work for Amazon the line of business that had at that moment available, I become part of a cast member for retail, Amazon ACCS, chats in English and Spanish, and also calls in English and Spanish.
Interpreter
I had the opportunity to become a medical interpreter by phone, for the line of business language line solutions, I had also calls from customer service or bank calls, and emergency calls.
Call center agent
I had the opportunity to work for a prestigious campaign called Dyson, where I provide customer service and technical support to the owners of a Dyson Machine.
Teacher
160 hours Volunteering in technology teaching.
Teacher
I had the opportunity to work as a main English teacher for the 3rd, 4th, 5th, and 6th grades as my professional practice in the UNAH for a year.