Kelmis - Credit and Customer Service Specialist with diverse financial and team leadership experience

Santo Domingo, Nacional, Dominican Republicen

Collaborated with multiple internal departments at Scotia Bank to resolve customer account issues.

Led and coached teams to improve customer experience and operational processes at Alorica.

Published on CazVid

Summary

Experienced professional in credit and customer service with a strong background in team leadership and data analysis. Proven ability to resolve customer issues and improve operational efficiency.

Key Achievements

Gained comprehensive experience in customer service across multiple organizations and roles.

Skills

Customer ServiceExpert

Delivered exceptional customer service through effective communication and empathy.

Team LeadershipAdvanced

Provided coaching and mentoring to team members, enhancing individual and team performance.

Credit ManagementIntermediate

Managed credit risk and collaborated internally to address account issues.

Data AnalysisIntermediate

Analyzed customer records and cash flow data to support operational decisions.

Languages

Spanish(C2)English

Experience

Credit Specialist

Scotia Bank

11/2023 - 05/2024

Collaborated with internal departments such as sales, accounting, legal, operations, and collections teams to resolve outstanding issues with customers' accounts.

Supervisor

Alorica

02/2019 - 09/2023

Providing ongoing feedback and coaching helps my team members grow both professionally and personally, while improving processes and enhancing the customer experience.