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Kenet
Information Technology Coordinator
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Competencies
Demonstrated experience with Firewall.
Demonstrated experience with SIEM.
Demonstrated experience with IDS/IPS.
Demonstrated experience with EDR/XDR tools (ESET, Cylance, & MS Defender).
Demonstrated experience with Wireshark.
Education
Summary
Information Technology Coordinator open to new opportunities
Experience
Information Technology Analyst 2
Analyzed complex IT systems and applications, identified problems, and proposed solutions. Designed, developed, and implemented IT solutions that meet the needs of the organization, including LAN/WAN configurations, VLANs, Network, firewalls, and VPNs. Provided technical support to end-users for various hardware and software issues. Managed Ticketing system for all the departments across the organization. Created technical documentation, including user guides and manuals. Configured security systems, analyzed security requirements, and recommended improvements. Developed protocols for the use of IT across the departments of the company. Worked directly with the head of IT. Participated in the planning and execution of IT projects, including upgrades and installation
Information Technology Coordinator
Facilitated the interaction between end users and the IT department. Managed Ticketing system for all the departments across the organization. Organized Ticketing system and assigning tickets to IT support technicians. Coordinated and implemented IT projects. Maintained licenses for software such as Adobe Pro. Imaged, installed, and configured laptops and PCs for end users. Installed and configured software and hardware, including printers, scanners, and phones. Configured security systems, analyzed security requirements, and recommended improvements. Developed protocols for the use of IT across the departments of the company. Worked directly with Manager and VP of IT department. Assisted end users with technical problems via phone, email, and Web Helpdesk. Worked together with other team members to maintain standards and functionality
IT Administrator
Oversaw Microsoft Identity and Access Management (including Active Directory, Azure AD, Office 365, and Okta) for over 70 users, guaranteeing secure authentication, access control, and user lifecycle management throughout enterprise systems.. Observed security alerts and events through SIEM and EDR/XDR tools (such as Microsoft Defender, ESET, and Cylance), aiding in the detection, investigation, and escalation of suspicious activities and potential security threats.. Assisted security operations by analyzing endpoint and identity logs, confirming alerts, and collaborating with IT teams to address threats, access irregularities, and breaches of policy.. Managed various enterprise platforms including the Adobe Admin Console, Autodesk Admin Console, and network directory services, ensuring safe user provisioning, permission management, and adherence to organizational policies.. Contributed to the integration of Okta Identity Provider with Microsoft 365 and Active Directory, enhancing centralized authentication.
Software Developer
Developed code for web and mobile applications in JavaScript, Java, and CSS. Worked as a group for Web designing. Debugged, tested, and troubleshot code for security by Linux Command Line. Scanned the application by using Nmap Security Scanner. Worked with various databases and systems such as SQL. Contributed to group Projects
Computer Lab Technician
Maintained all the desktop computers on daily basis. Scanned and debugged the west campus departments by using Nmap Security Scanner. Used FireEye Redline software to report cyber activities and incidents. Troubleshot and helped staff/students/faculty with resetting their password and their software issues. Installed programs for nursing students, maintained, and updated new software on Windows Operating System. Projected and recorded nursing classes for two campuses (Modesto and Colombia). Troubleshot Audio/Video conference room equipment. Greeted the staff, students, and faculty always