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Kenneth
Booking Finance
Contact
Competencies
Demonstrated experience with Microsoft Office (Word, Excel, Powerpoint, Outlook).
Demonstrated experience with Google Workspace (Docs, Sheets, Gmail, Calendar).
Demonstrated experience with Meeting Coordination and Scheduling.
Demonstrated experience with KPI & Performance tracking.
Demonstrated experience with Dr. Chrono.
Education
Languages
Summary
Booking Finance open to new opportunities
Experience
Booking Finance
Managed 100+ daily leads, responding to inquiries, qualifying customers, and scheduling home service appointments.. Processed bookings, payments, deposits, invoices, cancellations, and rescheduling requests.. Followed up with leads through phone, email, and SMS to maximize appointment conversions.. Verified customer and payment information and maintained accurate records in CRM and booking systems.. Coordinated schedules with technicians and customers to ensure efficient service appointments.. Resolved billing, booking, and customer issues while maintaining high customer service and conversion KPIs.
Intake Specialist
Handled new client intake for employment law, through phone and email, gathering personal, incident, and case-related information.. Conducted initial case evaluations to determine potential eligibility based on firm criteria.. Explained the legal intake process, answered client questions, and maintained professional communication.. Prepared and processed retainer agreements and required documentation for qualified clients.. Updated client information, case notes, and follow-ups in case management systems.. Coordinated with attorneys and legal teams to ensure accurate and timely case handoffs.
Administration Support & Sales
Assisted customers with hotel and travel bookings, modifications, cancellations, and travel inquiries.. Supported sales and upselling efforts, recommending accommodations, upgrades, and travel options based on customer needs.. Processed payments, refunds, booking changes, and customer account updates accurately.. Managed customer interactions through phone, email, and CRM systems, maintaining accurate reservation records.. Followed up with customers and handled sales opportunities, booking issues, and escalations.. Coordinated with hotels, suppliers, and internal teams to resolve issues and ensure a smooth customer experience.. Maintained sales, quality, productivity, and customer satisfaction KPIs in a high-volume environment.
Patient Care Coordinator
Managed high-volume patient coordination, handling consultations, appointments, surgery scheduling, and follow-ups.. Communicated with patients by phone, email, and messaging, answering questions and providing pre- and post-surgery information.. Coordinated surgery dates, consultations, payments, documentation, and patient requirements with internal teams.. Maintained accurate patient records and monitored cases to ensure timely follow-ups and proper scheduling.. Coordinated with medical, administrative, and surgical teams to resolve issues and ensure a smooth patient experience.. Provided professional, empathetic customer service while managing multiple patients and priorities daily.